I reserve the right to refuse any commission for any reason.
I provide work in progress photographs along the way, whenever requested. I typically send one per day of work, to show what I have done for the day. Be vocal about changes you'd like done on your work, as soon as noticed. Large edits caught late in the process are subject to editing fees.
I am a new mother. At this time I do not offer deadlines for my suit, art, or plush work.
I work Monday - Thursday, 9am-5pm. I may or may not respond to messages outside of those hours.
I accept payment via Paypal, Venmo or a custom listing on my site that can take regular credit/debit cards.
40% of payment is nonrefundable to cover material costs.
Payment in full is preferred and projects that have been fully paid off get priority.
For longer payment plans 40% of the total cost is required up front, and the remaining 30% each of the two following months. A payment date will be agreed upon. It is the clients responsibility to make payments on time. If payment is late by more than five days a 10% penalty will be placed on your payment, and will not count towards your suit payment. Payment plan does not include shipping.
If the client stop communicating with HappyFoxx during an unfinished payment plan, we will wait 4 months from last communication before project is canceled and client will be refunded the appropriate amount based on what work is finished. We will then alter the design of the project and it will be sold.
Client covers shipping on custom work.
All references sent to me MUST be SFW. I will not accept any NSFW references. Sending me an NSFW reference will get you blacklisted. The clearer the reference the better, and multiple angles are great as well.
HappyFoxx Creations suits/plush have a 60-day-free-repair warranty. This covers anything that happened during shipping, loose or popped seams, loose parts. If the client find problems, it is their responsibility to contact HappyFoxx Creations to return the suit/plush for free repairs. This does not cover intentional damages. If it is not sent in for repair before the 60-day warranty ends, client will be charged for repairs. Damaging or altering the suit voids the warranty.
HappyFoxx Creations custom plush are hand made. It is appropriate for gentle cuddling. They are not for hard play, including sleeping with them. Spot clean/handwash only, avoiding any airbrushing or rhinestone work.
Once product is in your possession it is your responsibility.
Shipping costs are the responsibility of the client! If you do not pay your shipping your will be blacklisted from shopping with us again!
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